User Guide
General Help
Shipping Regulations
While creating a Shipment is simple, you still need to ensure that International Shipments have the correct paperwork to ensure prompt processing through customs and your customers are charged correctly for the delivery.Delivery Details
There are three different ways of entering the delivery address details; all are designed to reduce the amount of manual detail entry and to produce a shipment label quickly.
Short Name
Shipping addresses can be held in an address book facility. Each address is saved utilising a unique short name.
Enter the short name and select from a drop-down list or click on the arrow to display all saved addresses for selection.
When entering a new short name not held in the address book facility, enter the address and delivery contact details and click on 'save to address book'.
Find Postcode
Enter a valid postcode for the shipment address and select from the displayed list of addresses.
Once the address is displayed, additional address details can be added if required.
Finding a Postcode
If you are shipping to a UK address and do not have a postcode, click on?find postcode?and this will open a postcode finder window. Enter the shipment address and click on?find postcode?- select the address from the displayed results.
Delivery Contact
Contact and Telephone Details
Enter the contact and telephone details of the recipient; they will be printed on the label and assist in the delivery of the shipment.
Email and Text Notification
Enter the email address and mobile phone number of the shipment recipient and they will receive email and text message notification of the one hour delivery window and have the option to provide alternative delivery instructions.
To read more details on DPD's Predict ~ one hour delivery service?
Package Details
Total No. of Items
Enter the total number of parcels in the shipment.
Total Weight (Kg)
Enter the total weight of the shipment in kilogrames.
Product
Select via the drop-down options the shipment product-:
- Parcel, Expresspak1, Expresspak5 or Freight
Shipments over 31.5kg will be Freight.
Service
Select via the drop-down options the service required-:
- By 10:30, By 12, Saturday by 10, Saturday by 12 or Next day
The service availability will display dependent upon where the shipment is being delivered.
To read more details on DPD's UK services?
Extended Liability
Select via the drop-down options to extend the liability for the shipment.
To read DPD's terms and conditions for an explanation of extended liability?
Shipment Date
The shipment date will be populated with today's shipping date. If you wish to forward-date the shipment, select from the calendar option. The date can be up to 5 days in advance.
Reference Fields (1, 2 and 3)
Enter any references relating to the shipment in these fields.
All the reference fields will appear on the label, however only reference 1 appears on the invoice.
Collection on Delivery
Select via the drop-down options if collection on delivery is required :
- Reverse IT - return parcels can be collected at the same time that the driver is making a delivery.
Print Options
Once the shipment details have been completed, the options to print the label now or at a later point are presented.
An information message will display to advise that the shipment has been saved successfully and display the consignment number that has been generated.
If a thermal printer is the default label printer and?print now?is selected the label will be generated by the printer, ready to be placed on the parcel.
If printing to an A4 label printer, the label image will be displayed and then printed out on the designated laser printer.
For Jersey, Customs require us to provide additional information for them to calculate the Goods and Services Tax. This is a legal requirement.
Delivery Details
Delivery details can be entered either manually or from the address book facility.
Short Name
Shipping addresses can be held in an address book facility. Each address is saved utilising a unique short name.
Enter the short name and select from a drop-down list or click on the arrow to display all saved addresses for selection.
When entering a new short name not held in the address book facility, enter the address and delivery contact details and click on save to address book.
Country
The country of destination should be United Kingdom.
Postal/Zip Code
Enter the postal/zip code for the shipment address.
To assist in locating postal/zip codes for offshore destinations
Address Details
Once the country and postal/zip code have been entered, the corresponding address for the shipment will be displayed.
Enter any supplementary delivery detail ~ organisation name and delivery information.
Delivery Contact
Contact, Telephone Details and Email Notifications
Enter the contact, telephone and email details of the recipient; they will be printed on the label and assist in the delivery of the shipment.
Package Details
Total No. of Items
Enter the total number of parcels in the shipment.
Total weight (Kg)
Enter the total weight of the shipment in kilogrames.
Product
Select via the drop-down options the shipment product-:
- Parcel, Expresspak1, Expresspak5 or Freight
Shipments over 31.5kg will be Freight.
Service
Select via the drop-down options the service required-:
- Next day or Two day
Extended Liability
Select via the drop-down options to extend the liability for the shipment.
To read DPD's terms and conditions for an explanation of extended liability
Shipment Date
The shipment date will be populated with todays shipping date. If you wish to forward-date the shipment, select from the calendar option. The date can be up to 5 days in advance.
Reference Fields (1,2 and 3)
Enter any references relating to the shipment in these fields.
All the reference fields will appear on the label, however only reference 1 appears on the invoice.
Collection on Delivery
Select via the drop-down options if collection on delivery is required-:
- Reverse IT - return parcels can be collected at the same time that the driver is making a delivery.
Generate Customs Invoice
Select via the drop-down options to generate a Customs invoice via ship@ease.
Click on International Invoice to complete the invoice details.
See the Proforma or Commercial Invoice section if a system-generated invoice is required.
Print Options
Once all of the shipment details, international invoice and commodity details (if required) have been completed, the options to print the label now or at a later point are presented.
An information message will display to advise that the shipment has been saved successfully and display the consignment number that has been generated.
If a thermal printer is the default label printer and "print now" is selected, the label will be generated by the printer ready to be placed on the parcel.
If printing to an A4 label printer, the label image will be displayed and then printed out on the designated laser printer.
Delivery Details
Delivery details can be entered either manually or from the address book facility. The international shipment creation facility has the capability to produce international shipping documentation in the form of a proforma or commercial invoice in order to comply with Customs requirements at the destination.
Short Name
Shipping addresses can be held in an address book facility. Each address is saved utilising a unique short name.
Enter the short name and select from a drop-down list, or click on the arrow to display all saved addresses for selection.
When entering a new short name not held in the address book facility, enter the address and delivery contact details and click on save to address book.
Country
Enter the country of destination ~ as the country details are entered, a list will display of options to select from.
OR select from the drop-down list the country of destination.
Postal/Zip Code
Enter the postal/zip code for the shipment address.
Finding a Postal/Zip Code
The postal/zip code and full address must be completed for all shipments - addresses cannot include deliveries to PO box or BFPO addresses.
There are, however, some countries which only use PO box numbers to identify the delivery address.This applies to the following countries:
- Jordan, Kenya, Oman, Panama, Qatar and Saudi Arabia
For these countries, we can accept a PO box address.
Some countries also do not use zip codes or a postcode system. We can accept shipments without zip codes to the following destinations:
| Angola | Dominica | Malawi | Solomon Islands |
| Antigua and Barbuda | East Timor | Mali | Somalia |
| Aruba | Equatorial Guinea | Mauritania | St Lucia |
| Bahamas | Eritrea | Mauritius | Suriname |
| Belize | Fiji | Montserrat | Syria |
| Benin | Gambia | Nauru | Tanzania |
| Bonaire & Saba | Ghana | Niue | Togo |
| Botswana | Grenada | North Korea | Tokelau |
| Burkina Faso | Guinea | Qatar | Tonga |
| Burundi | Guyana | Rwanda | Tuvalu |
| Central African Republic | Hong Kong | Samoa | Ugunda |
| Congo | Ireland | Sao Tome and Principe | United Arab Emirates |
| Cook Islands | Ivory Coast | Seychelles | Vanuata |
| Curacao | Kiribati | Sierra Leone | Yemen |
| Djibouti | Macau | Sint Maarten | Zimbabwe |
Address Details
Once the country and postal/zip code have been entered, enter the additional address details for the shipment address.
Delivery Contact
Contact, Telephone Details and Email Notifications
Enter the contact, telephone and email details of the receipient; they will be printed on the label and in doing so creates a better delivery experience for your customers.
The recipient will also receive delivery notifications.
Package Details
Total No. of Items
Enter the total number of parcels in the shipment.
Total weight (Kg)
Enter the total weight of the shipment in kilogrames.
Product/Service
For single items weighing up to 31.5kg and with maximum dimensions of 175cm length and 300cm girth, there are two services options:
- European Union parcels - for deliveries within the European Single Market where no documentation is required other than a shipping label.
- Worldwide parcels - for deliveries outside of the European Single Market, these are declarable items and require information for customs purposes.
Select via the drop-down options the shipment product/service.
For more details on European and international services?
Customs Value (GBP)
Enter in GBP the Customs value of the goods.
Contents
Enter the contents of the shipment, e.g marketing brochures, ladies trousers.
Extended Liability
Select via the drop-down options to extend the liability for the shipment.
If YES is selected, a liability value in GBP must be entered.
Shipment Date
The shipment date will be populated with today's shipping date. If you wish to forward-date the shipment, select from the calendar option. This can be up to 5 days in advance.
Reference Fields (1, 2 & 3)
Enter any references relating to the shipment in these fields.
All the reference fields will appear on the label, however only reference 1 appears on the invoice.
Generate Customs Information
Select via the drop-down options to generate Customs data via ship@ease. DPD allows you to provide your customs data electronically avoiding the need to print paper invoices.
Click on Customs Information to complete the required data.
Customs Information
Type
Select the type of customs data you wish to create - Proforma or Commercial
Terms of Delivery
Standard terms of delivery shipments generated on MyDPD are for shipments where the duty/tax is payable by the consignee. This is represented by the universal Incoterm "DAP" - Delivered at Place. For shipments requiring DDP (Delivered Duty Paid) terms, please contact your account manager.
Shipper's Name and Address
Print your (or your company's) full name and address, including postcode and telephone, and EORI number. You are required to provide an Economic Operator and Identification number to trade goods with countries outside the EU. More information can be found at www.gov.uk/eori.
Reason for Export
Provide the reason for exporting the goods e.g. commercial sale, samples etc.
Country of Origin
Enter the country of origin for the goods you are shipping.
Shipping/Freight Cost
Enter the transportation costs for this shipment.
Receiver's Address and Details
Complete full details for the recipient of the shipment. Please ensure that you enter the full delivery address, email address and telephone including The company registration (VAT) number, Personal ID (PID) number or EORI of the customer you are sending to. This required to clear your shipment through Customs and is mandatory for consignments to Norway and Canary Islands.
Product Details
Click on Product Details to enter the information of the items you are shipping.
Product Code
Enter your own product code such as a SKU number, this helps identify the item.
Product Type
Provide the type of goods you are shipping in its general description e.g. Women's shoes.
Detailed Description
Detail the specific description of the individual item e.g. Women's heeled patent shoes. Full and accurate description of the goods is essential for Customs and airline security purposes. Poorly described shipments could be detained for further examination by Customs and so delay the delivery of the shipment.
Product Composition
Detail the material the item is made from e.g. 100% leather.
Country of Manufacture
Enter the country in which your item was made for example 'China'.
Commodity Code
Enter a commodity code for the items you are exporting.
The Customs Commodity Code dictates the amount of duty that will be applied by Customs to the goods when they arrive. This is required for export and import Customs Clearance and ensures the goods are classified accurately and that the shipper's customer is not being over-charged in duties. Please note that the first six digits of the code are global standard; the remaining numbers are country specific. More information regarding commodity codes can be found at https://www.gov.uk/trade-tariff. If Commodity Codes are not provided, the given product descriptions will be used to determine the most appropriate code on behalf of the shipper.
Product Quantity
Enter the number of items of this product you are shipping.
Product Unit Value
Provide the value of the item.
The customs information you have submitted may be printed on an invoice for your records, If you would like a copy of this click print now once you have saved the data.
You must have a commodity code for all goods you want to import or export to and from the U.K.
The Customs Commodity Code dictates the amount of duty that will be applied by Customs to the goods when they arrive. This is required for export and import Customs Clearance and ensures the goods are classified accurately and that the shipper's customer is not being over-charged in duties.
- Click the Commodity Details and then complete the details in the invoice Commodity Details Screen
- Click the Add Button
- Double Click the Commodity Line.
- Enter the Customs Commodity Code (tariff number) for the item(s) you are sending in the shipment.
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